Contact Us

We are a small team, so if you could please read the helpful guides below before contacting us, it will really help speed up our resolution time.

We are a small family run business, and we pack all orders in house, by hand, so please allow 7 days before contacting us.


We work really hard to get the orders out quickly and aim to get orders to Royal Mail in 2-3 business days, but around busy times and sale periods this can take longer and also we cannot control how long  the delivery company take.


Please note, we do not send orders using a tracked service as this would mean pushing delivery cost up, so we cannot "track" your order, however we receive confirmation once it is delivered and can check the location.

Occasionally our emails are sent to the junk box, if you haven't received an order confirmation or a response from our customer service team, please check your junk box. Also check the email address you have sent the email to is correct.

We work hard with our manufacturers and quality check items before they go out, but sometimes this happens. Don't worry, we have a lifetime guarantee so and issues simply email a picture of the fault to us and we will send out a replacement.

We send out thousands of orders per week and mistakes do happen, so please send us an email letting us know which item is missing/ incorrect and we will get you the right item out with a returns label to post us the incorrect one back.

Unfortunately, nothing can be promised to work 100% of the time. If you haven’t worn earrings in a while or had a reaction recently the ears can flare up. Giving the ears time to heal and building up the time worn can really help, so if you can try letting the ears heal and then trying again this is what we would advise to do before contacting us.


If you are still having issues, then please contact us and we can arrange a return for a full refund or an exchange for some titanium jewellery which is a good alternative for people (less than 5%) who can’t wear stainless steel. We have 2 grades, implant grade and pure titanium

Still need our help? The best way to contact us is to email us at: customerservice@solacejewellery.co.uk or via WhatsApp +447488848765.

Or call us on: 0203 1466644 (please note this is managed by a reception company and we will respond by email in most cases)

We aim to respond in 24 hours Monday to Friday.

OUR STORY
SHOP OUR JEWELLERY

95% of our customers agree

We have been selling allergy-safe jewellery since 2015, and although there are a few instances where customers have still had a reaction (nothing can be promised to work 100% because everyone is different), over 95% of our customers have found our jewellery has worked. Plus, if they don't work for you, you can return them for a full refund.

"Finally after 22 years after having my ears pierced I have found some earrings that don't hurt my ears! I've tried several hypoallergenic earrings over the years and I seem to still have a reaction to them.

I had given up wearing earrings anymore and if I did wear some for even a few hours on a night out I would always have sore ears for days after.I have had your earrings in now for weeks and I wouldn't even know they were there!I've just ordered two more pairs and I can't be more pleased with them.Thank you for having lovely earrings that I can actually wear!"

Laura

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See what the fuss is about and give us a try. We offer a 100% happiness guarantee so you can shop with confidence.





SHOP BEST SELLERS

"I bought these for my daughter who got her ears pierced a year ago and has had nothing but problems with infections. Since wearing her Solace earrings the infection has cleared and her wee ears are perfect. I also bought a pair for myself, I have not had earrings in my ears in over 20 years as all the ones I tried irritated me. Not Solace, I cant even feel them in my ears, no pain, no itch just pretty jewellery :) I am over the moon I found this shop and cant wait to buy more in the new year. Thank you."

Livvy S

"There is no surprise that these are super comfortable to wear. This was probably my 5th (or more) purchase of Solace. They are the only place I buy earrings now. I can wear all day and night with ease. This design is great if you want understated but not boring!"

Orlaith G

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